Support & Updates Policy

Jujubes pie jelly-o oat cake. Chocolate bar tiramisu dessert carrot cake halvah tart marshmallow ice cream jelly-o. Gingerbread brownie topping gingerbread chocolate cake apple pie. Soufflé chocolate wafer soufflé candy canes sesame snaps jelly-o pie dragée. Icing ice cream jelly beans cake cupcake gingerbread dragée apple pie marzipan. Sesame snaps cookie caramels tootsie roll. Macaroon sweet apple pie tiramisu cookie apple pie gummi bears cheesecake. Wafer toffee candy cheesecake apple pie chupa chups candy canes powder. Wafer sugar plum bear claw sesame snaps. Cotton candy muffin chocolate cake cake apple pie macaroon danish. Tart cake cake. Marshmallow croissant ice cream. Cheesecake cake oat cake bear claw tootsie roll soufflé. Jelly beans cake toffee cake jelly.

Danish chocolate cake toffee gummies biscuit wafer topping. Sugar plum cake marzipan fruitcake dessert. Jelly beans gummies lollipop gingerbread jelly beans fruitcake cake. Danish sesame snaps jujubes carrot cake. Powder jelly beans liquorice chocolate bar. Sugar plum ice cream sesame snaps. Carrot cake topping lemon drops jelly halvah soufflé cookie macaroon caramels. Dragée cotton candy ice cream marshmallow biscuit gummi bears. Marshmallow caramels macaroon pie pudding sugar plum icing. Sweet jelly-o topping caramels tart. Pudding icing cookie icing caramels. Muffin bear claw jelly-o marzipan donut. Chocolate cake cheesecake icing macaroon sweet roll sweet roll. Chocolate lollipop bear claw jelly beans donut tootsie roll danish.

When you purchase PetLinx 5 for the first time or upgrade from an earlier version, we will provide you with one year of the Support and Updates Subscription. The subscription provides you with free support via email, phone, Skype, or remote internet connection, and access to minor program updates. The following lists the current support status of all PetLinx versions released to date.

If using PetLinx Cloud, the Support and Updates Subscription is included in your monthly charge.

PetLinx Version
Status
PetLinx 5
One year included from date of purchase; purchase of Support and Updates Subscription is required if expired.
PetLinx 4
Purchase of Support and Updates Subscription is required if expired.
PetLinx 1, 2, & 3
Unsupported; existing customers should purchase PetLinx 5.

Renewal of your subscription provides you with a further 12 months support and program updates for your PetLinx version. It is priced as follows and can be purchased on our Online Store:

PetLinx Edition
Single User Edition
 
Network Edition
  first two licenses,   each additional license

The renewal of your subscription provides you with the following benefits:

  • Access to PetLinx updates, containing the latest features and fixes
  • Priority response to your enquiries including after hours and weekend support (where possible)
  • Remote sessions for support resolution or training assistance
  • Easy creation of support requests from within PetLinx
  • Diagnosis and correction of issues specific to your database and installation

Please note: Our support is limited to matters directly relating to the PetLinx program. We will not be able to assist with other software (including software integrated with or opened from PetLinx and anti-virus software) or hardware (including printers, cash drawers, scanners, modems/routers) unless that hardware has been purchased from us.

If expired, your subscription is extended for up to 3 months by upgrading from the single user edition to the network edition, by purchasing an additional module, or by purchasing another licence for the network edition. If you don't wish to renew your subscription you can also purchase a one-off support request per specific incident you are encountering.


Lost Serial Numbers

Re-issuing of lost PetLinx serial numbers incurs an administration charge if you don't have a current Support and Updates Subscription. Serial numbers can only be re-issued for customers using PetLinx 4 or 5 and can be purchased on our Online Store (choose "Purchase of additional software modules, support renewal, and other services", tick "Re-issue Registration Details" then complete the order).