You can tailor PetLinx to suit your goals
  • Choose Technology SolutionChoose an edition that
    best reflects your needs.
  • Choose Business ModulesPick one or more business modules that suits your needs.
  • Tailor with Add-OnsExtend PetLinx further with add-ons, services, and hardware.
PetLinx Pricing Matrix
Priced in: Change Currency
Single User Edition One Off Price 3x Monthly Instalments 6x Monthly Instalments Upgrade Price * Purchase
First Module (1 computer)          
Each Additional Module          
Network Edition One Off Price 3x Monthly Instalments 6x Monthly Instalments Upgrade Price * Purchase
First Module (2 computers)          
Each Additional Computer          
Each Additional Module **          
* Upgrade Price is only available to existing customers using PetLinx 4.
** Additional Module charge is irrespective of the number of computers licensed.

Cloud Edition Monthly Subscription Purchase
First Module (1 user)    
Each Additional User *    
Each Additional Module **    
* Additional User charge is needed only if you require another user to use PetLinx Cloud simultaneously with the first user.
** Additional Module charge is irrespective of the number of users subscribed.
Choose an edition to suit your needs
For guidance when choosing your edition, check out our brochure:    Detailed Feature Summary brochure
Single License Solution

Single User Edition

PetLinx installed on one computer, ideal for a single employee or multiple employees sharing one computer where employee logins are not required.

More Information

Minimum Hardware Requirements
Processor: Pentium or compatible, 1 GHz
Memory: 2 GB RAM
Hard Drive Space: 500 MB Free
Screen Resolution: 1024 x 768 pixels

Minimum Software Requirements
Windows Computers: Windows XP or later.
Apple Computers: Windows emulation software such as Parallels Desktop or Boot Camp.

Employee Security
No logins or employee security features included.  

Internet Required
Only required to send emails and SMS, and to download program updates.

Support and Updates
1 year of Support and Updates Subscription included in purchase price providing unlimited support and minor program updates, optionally renewable after first year.

Purchase Options
A one off payment, or can be paid off over 3 or 6 months.

Network Solution

Network Edition

PetLinx installed on two or more computers connected over a network and sharing one database, ideal for a business with multiple computers and employees.

More Information

Minimum Hardware Requirements
Processor: Pentium or compatible, 1 GHz
Memory: 2 GB RAM
Hard Drive Space: 500 MB Free
Screen Resolution: 1024 x 768 pixels
Requires two or more computers connected over a network via wifi or cable, or over the internet using a VPN (Virtual Private Network). One computer will serve as the database server with one or more client computers connecting to the database server.

Minimum Software Requirements
Windows Computers: Windows XP or later.
Apple Computers: Windows emulation software such as Parallels Desktop or Boot Camp.

Employee Security
Contains program logins, additional employee security features and audit tracking.

Internet Required
Only required to send emails and SMS, and to download program updates.

Support and Updates
1 year of Support and Updates Subscription included in purchase price providing unlimited support and minor program updates, optionally renewable after first year.

Purchase Options
A one off payment, or can be paid off over 3 or 6 months.

Cloud Based Solution

Cloud Edition

PetLinx hosted on our server, have one or multiple employees connect to our server to work anywhere, anytime from any device with an internet connection

More Information

Minimum Hardware Requirements
Most internet connected computers or devices. Please Note: POS hardware connected to your device such as a cash drawer, receipt printer, or the Cayan Genius device are not compatible with the Cloud edition.

Minimum Software Requirements
Windows Computers: Windows XP or later.
Apple Computers: Mac OS 10.6 or later.
iPhone/iPad: All iPads, iPhone 3GS or later, iPod 3rd generation or later.
Android: Android 2.2 or later.
 
Windows and Apple: HTML5 compatible browser (e.g. Chrome, Safari, Firefox) or Remote Desktop app.
 
iPhone/iPad and Android: Remote Desktop app such as Microsoft Remote Desktop (iPhone/iPad, Android).

Employee Security
Contains program logins, additional employee security features and audit tracking.

Internet Required
Yes.

Support and Updates
Subscription price includes unlimited support, all backups and program updates are handled by us.

Purchase Options
Monthly subscription by credit card.

Pick one or more business modules that best reflect your business
Grooming Module Highlights

Grooming

Module Highlights
  • Color coded appointment schedule viewable by day, week, work week, or month
  • Manage workload by simply dragging and dropping appointments between dates, times, and groomer
  • Define individualized groomer work days and times, and create block outs for time off
  • Quick appointment creation with multiple service and charging options
  • Automatic appointment creation based on customer visit recurrence periods
  • Detailed grooming styling notes including hair lengths, shampoos/conditioners, problem areas
  • Visual cues to identify problem customers or pets
  • Send personalized appointment confirmations and reminders via email and SMS
Boarding Module Highlights

Boarding

Module Highlights
  • Color coded booking schedule providing quick overview of available space
  • Manage available space by simply dragging and dropping bookings to a new run or date
  • Define rates and vary them automatically by season, number of pets in a booking, or length of stay
  • Quick booking creation with multiple service and charging options
  • Ability to split booking between multiple runs to maximize capacity
  • Define activities, feeding, medications, and other services to create a detailed daily to-do list
  • Visual cues to identify problem customers or pets
  • Send personalized booking confirmations and reminders via email and SMS
Daycare Module Highlights

Daycare

Module Highlights
  • Color coded booking schedule providing quick overview of available spaces, viewable by day or work week
  • Manage available space by simply dragging and dropping bookings to a new date or daycare group 
  • Define rates and vary them automatically by number of pets in a booking
  • Quick booking creation with multiple service and charging options
  • Automatic booking creation based on customer visit recurrence periods
  • Enable customers to purchase prepaid credits to pay for multiple bookings in advance
  • Visual cues to identify problem customers or pets
  • Send personalized booking confirmations and reminders via email and SMS
Extend PetLinx further with our Add Ons
BookMy.Pet logo

BookMy.Pet Online Customer Portal *** Coming soon ***

Let your customers do your work for you!  BookMy.Pet is a simple to use, mobile friendly website enabling your customers to enter details of their pets and their own contact information, and make new booking requests.

More Information
BookMy.Pet

BookMy.Pet is a web based, mobile friendly customer portal that syncronizes with PetLinx and greatly reduces your workload and helps fill those gaps in your booking schedule!  It enables existing and potential customers to enter or change their contact details and the details of their pets, and request new bookings with you.  These booking requests are reviewed in PetLinx from which you can accept or decline them; the customer then receives an email or text notifying them of this.

BookMy.Pet is personalized for your business, you'll receive a unique web address that you share with your customers and can link to from any web page, email, or social media site.  Your contact information, logo, terms and conditions, and services are all used so that it simply appears as an extension of your website. BookMy.Pet has been designed to be as simple to use as possible so even customers without great computer skills should be able to navigate it easily.

Payment Processing with Novera *** Coming soon ***

For our USA customers, seamlessly initiate payment processing directly from within PetLinx using a merchant account through Novera Payment Solutions via Worldpay.  Our fully PCI compliant solution includes use of Verifone terminals supporting the latest EMV and NFC technology.

More Information & Apply
Verifone VX805

In conjunction with Novera Payment Solutions LLC via Worldpay, PetLinx 5 provides our USA customers a fully PCI compliant solution to process payments - all directly within the software! Novera Payment Solutions, LLC will provide the management of the program for PetLinx users who are interested in using the new integration and merchant account service. PetLinx users can have multiple pricing options and plans such as (A) Flat Fixed Fee for new and growing businesses or (B) Cost plus pricing plans for the more volume intensive users. To find out more click the Apply button below and fill out the form and a Novera representative will get back to you as soon as possible. Once your account is setup and you have received the relevant equipment, simply enter your account details into the System Options - Invoicing tab in PetLinx to begin processing!

About Novera and Worldpay: Novera specializes in strategic partnerships with Integrated Software Vendors (ISV’s) and Resellers for payment acceptance. Novera is one of the largest registered Member Service Providers (MSP’s) for WorldPay. For more information visit NoveraPaymentSolutions.com.

Payment Processing with Cayan

Our other option for payment processing for our USA customers is using a merchant account from Cayan.  Our fully PCI compliant solution gives you a choice of using the Cayan online payment gateway or the industry leading Genius platform that meets EMV requirements.

More Information & Apply
Cayan Genius with PetLinx

In conjunction with Cayan, PetLinx 5 provides our USA customers a fully PCI compliant solution to process credit, debit, and gift cards - all directly within the software! The Cayan Genius customer engagement platform provides processing of traditional credit, debit and gift card transactions, and also has the unique capability to accept chip card and NFC (mobile) transactions all on one customer-facing device. To find out more click the Apply button below and fill out the form and a Cayan representative will get back to you as soon as possible. Once your account is setup and you have received the relevant equipment, simply enter your Cayan account details into the System Options - Invoicing tab in PetLinx to begin processing!

About Cayan: Headquartered in Boston, Cayan has offices in the United States and United Kingdom and is one of the world’s fastest growing payment companies. For more information visit Cayan.com.

Essendex logo

SMS Notifications with Esendex

Reduce no-shows and simplify your customer engagement by sending out text message marketing, booking reminders and confirmations. 

More Information
Esendex SMS

Reduce no-shows and simplify your customer engagement by sending out SMS messages that you create in PetLinx.  PetLinx integrates smoothly with the Esendex SMS service resulting in instant notifications at the click of a button.  Send out booking reminders and confirmation, promotional deals, pet vaccination reminders, even pet birthday messages.  It's not a problem if a customer doesn't have a mobile phone, you can simply choose to send a recorded message instead.  To get started simply go into the System Options - Email and SMS tab in PetLinx and click the Esendex logo.  This will take you to a registration page relevant to your country, when completed and you have received your account details, enter these into System Options - Email and SMS tab.  You will have 25 free messages available to begin trying it out with.

About Esendex: Esendex provides SMS solutions for a wide range of companies across many industries and has a strong presence in multiple countries. For more information visit Esendex.com.

Collar Printing Module

Used along with the PetDetect Collar Printing Kit (separate purchase required), allows you to print temporary, hard-wearing pet identification collars directly from PetLinx, using the information entered for the pet. These collars enable you to positively identify each pet, and if the pet escapes your premises the collar’s contact information ensures the pet can be quickly identified and returned.

Please note we no longer sell the PetDetect Collar Printing Kit that is used with this module, call IDEXX at (888)224-4408 or email petdetectsales@idexx.com to purchase it.

More Information

The Collar Printing module is used in conjunction with the PetDetect Collar Printer (separate purchase required), and allows you to print temporary, hard-wearing pet identification collars directly from PetLinx. These collars enable you and your staff to positively identify each pet, and if the pet escapes your premises the contact information on the collar ensures the pet can be quickly identified and returned.

 

Features:

  • Allows for immediate and positive identification of any pet and their belongings anywhere, anytime by any staff member.
  • Printed information includes pet's name, facility contact information, breed, sex, and age.
  • Increase customer confidence assuring them that your facility uses state of the art systems for positive identification.
  • Escape? A neck banded dog is easily and quickly identified.
  • Eliminates costly or potentially tragic mistakes with medications, activities or procedures.
  • Use on animals, runs, personal articles, dryers, crates, holding areas or anywhere you need information.

Complete your solution with our compatible POS Hardware *

Epson TM-T88V Receipt Printer
More Info

The latest and greatest POS thermal printer is the Epson TM-T88V. It is an innovative addition to the TM-T88 printer series, designed specifically for high volume receipt printing.

It prints 50% faster than the previous model, the industry leading TM-T88IV. The TM-T88V allows for two color printing and is packed with ease of use features.

The TM-T88V when used with PetLinx provides a quick and professional method of printing receipts for your customers when an invoice or payment has been completed.

Features:
• High speed printing - 11.8 inches per second for both text and graphics
• Drop in paper loading
• Long lasting autocutter
• Four year manufacturers warranty

$469 USD
Honeywell Voyager 1250g Barcode Scanner
More Info

Honeywell's Voyager 1250g single-line laser scanner provides a superior out-of-box experience and aggressive reading of linear bar codes, including those up to 23 inches away.  For users that require hands-free scanning, the easy-to-assemble Voyager 1250g stand increases throughput by incorporating automatic in-stand detection. 

Using the 1250g with PetLinx can greatly increase the speed of selecting and adding retail products to a customer's purchase. 

Features:

  • Ergonomic form factor fits many hand sizes
  • Fast scan speed of 100 lines per second
  • Can scan automatically or by pressing trigger
  • Durable materials and a 5 year manufacturer warranty
$199 USD
MMF Advantage Cash Drawer (Epson printer connection)
More Info

MMF's Advantage is a strong sturdy cash drawer that is the perfect solution for non-cash transactions. Taking customer checks, courtesy checks, money orders, and credit card sales receipts is easy and can be conveniently and quickly deposited. Simply slide the checks, receipts, and slips through the front slot on the cash drawer and there is no need to open the drawer. 

The Advantage is made of unitized stainless steel and is extremely durable. The cash drawer is available in widths of 17.4'' to 18.7'', has a height of 4.3'', and is available with a depth from 16.7'' to 21''. You can also purchase mounting brackets to mount it under a counter.

$269 USD
M-S Cash Drawer (USB connection)
More Info

The M-S Cash Drawer features a small footprint and versatility ideal for portable point of sale operations or locations lacking space. At 13" x 16.3", it has one of the smallest footprints on the market.

This cash drawer connects to your computer via USB and is an ideal option if you do not use a receipt printer.

$299 USD
Cash Drawer Mounting Brackets
More Info

These brackets enable you to mount your cash drawer under a desk or table.

 

$39 USD
PetDetect Collar Printing Kit
More Info

Please note we no longer sell PetDetect, call IDEXX at (888)224-4408 or email petdetectsales@idexx.com to purchase.

The PetDetect Collar Printing Kit when used along with the Collar Printing module, allows you to print temporary, hard-wearing pet identification collars directly from PetLinx, using the information entered for the pet. These collars enable you and your staff to positively identify each pet, and if the pet escapes your premises the contact information on the collar ensures the pet can be quickly identified and returned.

Features:
• Allows for immediate and positive identification of any pet and their belongings anywhere, anytime by any staff member.
• Printed information includes pet's name, facility contact information, breed, sex, and age.
• Increase customer confidence assuring them that your facility uses state of the art systems for positive identification.
• Escape? A neck banded dog is easily and quickly identified.
• Eliminates costly or potentially tragic mistakes with medications, activities or procedures.
• Use on animals, runs, personal articles, dryers, crates, holding areas or anywhere you need information.

The printing kit includes the PetDetect thermal printer which comes with a power supply, auto cutter, wall mount, and a USB connection, and 3 rolls of PetDetect collar labels. Each roll contains about 200 6” labels or enough for about 70 to 80 average collars.

* Requires separate purchase of the Collar Printing module.

N/A
PetDetect Collar Label Roll
More Info

Please note we no longer sell PetDetect Label Rolls, call IDEXX at (888)224-4408 or email petdetectsales@idexx.com to purchase.

N/A
Epson TM-T82II Receipt Printer
More Info

The Epson TM-T82II receipt printer offers the great combination of affordability and reliability. A small footprint and compatibility with a multitude of operating systems make the TM-T20II a smart fit for low to medium volume receipt printing.

The TM-T82II when used with PetLinx provides a quick and professional method of printing receipts for your customers when an invoice or payment has been completed.

Features:
• High speed printing - 7.9 inches per second for both text and graphics
• Drop in paper loading
• Long lasting autocutter
• Two year manufacturers warranty

$339 AUD
Honeywell Voyager 1250g Barcode Scanner
More Info

Honeywell's Voyager 1250g single-line laser scanner provides a superior out-of-box experience and aggressive reading of linear bar codes, including those up to 23 inches away.  For users that require hands-free scanning, the easy-to-assemble Voyager 1250g stand increases throughput by incorporating automatic in-stand detection. 

Using the 1250g with PetLinx can greatly increase the speed of selecting and adding retail products to a customer's purchase. 

Features:

  • Ergonomic form factor fits many hand sizes
  • Fast scan speed of 100 lines per second
  • Can scan automatically or by pressing trigger
  • Durable materials and a 5 year manufacturer warranty
$199 AUD
VPOS Cash Drawer EC410 (Epson printer connection)
More Info

Small Cash Drawer with 4 Note Holders, 8 Coin Slots, 24V Solenoid, 2M RJ12 cable.

$199 AUD
Cashbox 430 Cash Drawer (Serial connection)
More Info

The Cashbox 430 is the answer to your needs for a cash drawer with an integrated serial interface. It is also very robust, is a good size, provides room for 5 notes and 9 coins, and is unbeatable value for a serial cash drawer. It also includes the power supply for the serial port.

Features:
• Heavy duty ABS plastic construction
• Adjustable divider for 4 or 5 compartments, spring loaded bill clip
• Front access slot for checks, credit card receipt or any papers
• 3 position key lock for maximum security
• Dimensions: 420mm wide x 440mm depth x 105mm high

$249 AUD
Epson TM-T82II Receipt Printer
More Info

The Epson TM-T82II receipt printer offers the great combination of affordability and reliability. A small footprint and compatibility with a multitude of operating systems make the TM-T20II a smart fit for low to medium volume receipt printing.

The TM-T82II when used with PetLinx provides a quick and professional method of printing receipts for your customers when an invoice or payment has been completed.

Features:
• High speed printing - 7.9 inches per second for both text and graphics
• Drop in paper loading
• Long lasting autocutter
• Two year manufacturers warranty

$299 NZD
Honeywell Voyager 1250g Barcode Scanner
More Info

Honeywell's Voyager 1250g single-line laser scanner provides a superior out-of-box experience and aggressive reading of linear bar codes, including those up to 23 inches away.  For users that require hands-free scanning, the easy-to-assemble Voyager 1250g stand increases throughput by incorporating automatic in-stand detection. 

Using the 1250g with PetLinx can greatly increase the speed of selecting and adding retail products to a customer's purchase. 

Features:

  • Ergonomic form factor fits many hand sizes
  • Fast scan speed of 100 lines per second
  • Can scan automatically or by pressing trigger
  • Durable materials and a 5 year manufacturer warranty
$199 NZD
VPOS Cash Drawer Fliptop (Epson printer connection)
More Info

The VPOS FlipTop cash drawer features a compact footprint making it ideal for installation where space is at a premium, yet it still has 6 note and 8 coin sections plus a media slot for posting credit card slips and vouchers, etc. A lockable insert cover is available to ensure cash is secure whilst inserts are being moved from the back office to the till.

Features:
• Insert - 6 Notes and 8 Coin
• Dimensions: 460mm wide x 170mm depth x 100mm high
• Very compact flip-top cash drawer

$159 NZD
VPOS Cash Drawer EC410 (Epson printer connection)
More Info

Small Cash Drawer with 4 Note Holders, 8 Coin Slots, 24V Solenoid, 2M RJ12 cable.

$149 NZD
Cash Drawer Kick Kit (USB connection)
More Info

Enables a cash drawer to be opened direct from a computer without the need for a receipt printer. Interface Option: USB.

$229 NZD

* Please Note: some hardware is not compatible with the Cloud edition, please contact us for further information.

Support and Additional Services we provide
Priced in: Change Currency

Single User Edition Support & Updates Subscription

When the first year has completed from the date you purchase PetLinx, you can optionally choose to renew your Support and Updates Subscription. The subscription provides you with unlimited support via email, phone, Skype, or remote internet connection, and access to minor program updates.

12 months support  
Purchase

Network Edition Support & Updates Subscription

When the first year has completed from the date you purchase PetLinx, you can optionally choose to renew your Support and Updates Subscription. The subscription provides you with unlimited support via email, phone, Skype, or remote internet connection, and access to minor program updates.

12 months support  
Purchase

Database Conversion

We can convert most existing databases or spreadsheets into the PetLinx database format. The service we provide includes converting your customers, pets, vets and pet vaccinations only. Converting other data such as bookings or invoices will incur an additional charge - please contact us for more information.

  per database
Contact Us for a Quote

Custom Development

We realize every business is different and PetLinx may not completely meet all of your specific business requirements. We are open to working with you and making enhancements or adjustments to PetLinx to closely match your needs, and offer a custom development service for this purpose.

  per hour
Contact Us for a Quote

When you purchase PetLinx 5 for the first time or upgrade from an earlier version, we will provide you with one year of the Support and Updates Subscription. The subscription provides you with free support via email, phone, Skype, or remote internet connection, and access to minor program updates. The following lists the current support status of all PetLinx versions released to date.

If using PetLinx Cloud, the Support and Updates Subscription is included in your monthly charge.

PetLinx Version
Status
PetLinx 5
One year included from date of purchase; purchase of Support and Updates Subscription is required if expired.
PetLinx 3 & 4
Purchase of Support and Updates Subscription is required if expired.
PetLinx 1 & 2
Unsupported; existing customers should purchase PetLinx 5.

Renewal of your subscription provides you with a further 12 months support and program updates for your PetLinx version. It is priced as follows and can be purchased on our Online Store:

PetLinx Edition
Price: (Change Currency)
Single User Edition
 
Network Edition
  first two licenses,   each additional license

The renewal of your subscription is not obligatory, but provides you with the following benefits:

  • Access to PetLinx updates, containing the latest system enhancements and fixes
  • Priority response to your enquiries and issues - you'll be bumped to the top of the queue
  • After hours and weekend support (where possible)
  • Direct support resolution or training on your computer, using remote access software
  • Easy creation of support requests from within the PetLinx program
  • Diagnosis and correction of issues specific to your database only

Please note: Our support is limited to matters directly relating to the PetLinx program. We will not be able to assist with other software (including software integrated with or opened from PetLinx and anti-virus software) or hardware (including printers, cash drawers, scanners, modems/routers) unless that hardware has been purchased from us.

If expired, your subscription is extended for up to 3 months by upgrading from the single user edition to the network edition, by purchasing an additional module, or by purchasing another licence for the network edition. If you don't wish to renew your subscription you can also purchase a one-off support request per specific incident you are encountering.

Lost Serial Numbers

Re-issuing of lost PetLinx serial numbers incurs an administration charge if you don't have a current Support and Updates Subscription. Serial numbers can only be re-issued for customers using PetLinx 3, 4 or 5 and can be purchased on our Online Store (choose "Purchase of additional software modules, support renewal, and other services", tick "Re-issue Registration Details" then complete the order).