PetLinx tailors itself towards your needs.
View our Detailed Feature Summary brochure
or check out the main features below.
When you purchase PetLinx Desktop with a one time payment for the first time or upgrade from an earlier version, we will provide you with one year of the Support and Updates Subscription. The subscription provides you with free support via email, phone, Skype, or remote internet connection, and access to minor program updates. The following lists the current support status of all PetLinx versions released to date.
If using PetLinx Cloud or PetLinx Desktop on a monthly subscription, the Support and Updates Subscription is included in your monthly charge.
Renewal of your subscription provides you with a further 12 months support and program updates for your PetLinx version. It is priced as follows and can be purchased on our Online Store:
The renewal of your subscription provides you with the following benefits:
Please note: Our support is limited to matters directly relating to the PetLinx program. We will not be able to assist with other software (including software integrated with or opened from PetLinx and anti-virus software) or hardware (including printers, cash drawers, scanners, modems/routers) unless that hardware has been purchased from us.
If expired, your subscription is extended for up to 3 months by upgrading from the Desktop Single edition to the Desktop Network edition, by purchasing an additional module, or by purchasing another licence for the Desktop Network edition. If you don't wish to renew your subscription you can also purchase a one-off support request per specific incident you are encountering.
Re-issuing of lost PetLinx serial numbers incurs an administration charge if you don't have a current Support and Updates Subscription. Serial numbers can only be re-issued for customers using PetLinx 4, 5, or 6 and can be purchased on our Online Store (choose "Purchase of additional software modules, support renewal, and other services", tick "Re-issue Registration Details" then complete the order).