Contact Us

Our business hours are 8:30am to 5:30pm, Monday to Friday, and 8:30am to 12pm on Saturday. Email is our preferred method of contact, and we aim to respond to all emails as soon as possible.

Contact Details

Sales: sales@petlinx.com
Support: support@petlinx.com
Information: info@petlinx.com
   
Skype: petlinx
   
USA/Canada: 213 814 2709
UK/Europe: +44 20 8144 9142
Australia: 03 9028 2709
New Zealand: 09 489 8502
   
Head Office: Software Revolutions Ltd
22 Hemi Street
Narrow Neck
Auckland 0622
New Zealand

Find out more about Software Revolutions as a company on our About Us page.


International PetLinx Resellers

We may have a local language representative who will be able to assist you.

What Do Our Customers Think?

Below are some testimonials from our valued clients about their experience using PetLinx.

When you purchase PetLinx 5 for the first time or upgrade from an earlier version, we will provide you with one year of the Support and Updates Subscription. The subscription provides you with free support via email, phone, Skype, or remote internet connection, and access to minor program updates. The following lists the current support status of all PetLinx versions released to date.

If using PetLinx Cloud, the Support and Updates Subscription is included in your monthly charge.

PetLinx Version
Status
PetLinx 5
One year included from date of purchase; purchase of Support and Updates Subscription is required if expired.
PetLinx 3 & 4
Purchase of Support and Updates Subscription is required if expired.
PetLinx 1 & 2
Unsupported; existing customers should purchase PetLinx 5.

Renewal of your subscription provides you with a further 12 months support and program updates for your PetLinx version. It is priced as follows and can be purchased on our Online Store:

PetLinx Edition
Single User Edition
 
Network Edition
  first two licenses,   each additional license

The renewal of your subscription is not obligatory, but provides you with the following benefits:

  • Access to PetLinx updates, containing the latest system enhancements and fixes
  • Priority response to your enquiries and issues - you'll be bumped to the top of the queue
  • After hours and weekend support (where possible)
  • Direct support resolution or training on your computer, using remote access software
  • Easy creation of support requests from within the PetLinx program
  • Diagnosis and correction of issues specific to your database only

Please note: Our support is limited to matters directly relating to the PetLinx program. We will not be able to assist with other software (including software integrated with or opened from PetLinx and anti-virus software) or hardware (including printers, cash drawers, scanners, modems/routers) unless that hardware has been purchased from us.

If expired, your subscription is extended for up to 3 months by upgrading from the single user edition to the network edition, by purchasing an additional module, or by purchasing another licence for the network edition. If you don't wish to renew your subscription you can also purchase a one-off support request per specific incident you are encountering.


Lost Serial Numbers

Re-issuing of lost PetLinx serial numbers incurs an administration charge if you don't have a current Support and Updates Subscription. Serial numbers can only be re-issued for customers using PetLinx 3, 4 or 5 and can be purchased on our Online Store (choose "Purchase of additional software modules, support renewal, and other services", tick "Re-issue Registration Details" then complete the order).